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This topic contains 2 replies, has 2 voices, and was last updated by Yetunde Oladunjoye 2 weeks, 6 days ago.
I just tried to activate the plugin, but it gave me an error saying “Plugin file does not exist.”
I tried downloading a new file again and reinstalling it. Didn’t work.
<s>And now I can’t go to the free version because it thinks that there are two instances of the plugin installed. I clear the cache, they are still there.<s> This has been dealt with.
What can I do to fix this?
Have you tried logging into the server e.g. cpanel file manager or whatever server admin panel you have, then delete the files from there? Also if you have a db backup, you could try reinstalling that too, then trying again ensuring you upload all files to the correct place (I use FileZilla as it’s very reliable).
If you don’t have a DB backup (first qstn is why? you should always have regular backups!) maybe take a look in the DB to see if there are any updraft entries you can delete – but that is more tricky and you can damage the DB so be careful!
I ended up doing that using a guide and got rid of the duplicates. I do have backups, I just don’t know how to use them.
Tried reinstalling the file since it said it was updated today. No luck same error.
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