UpdraftPlus Premium

This topic has 7 replies, 6 voices, and was last updated 4 years, 9 months ago by Jon Posting.

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July 22, 2018 at 1:20 pm #20221
Y
Participant
I just tried to activate the plugin, but it gave me an error saying “Plugin file does not exist.”

I tried downloading a new file again and reinstalling it. Didn’t work.

<s>And now I can’t go to the free version because it thinks that there are two instances of the plugin installed. I clear the cache, they are still there.<s> This has been dealt with.

What can I do to fix this?
- This topic was modified 5 years, 4 months ago by Y. Reason: Solved one problem
July 23, 2018 at 8:46 pm #20227

Clap Trapp
Participant

Have you tried logging into the server e.g. cpanel file manager or whatever server admin panel you have, then delete the files from there? Also if you have a db backup, you could try reinstalling that too, then trying again ensuring you upload all files to the correct place (I use FileZilla as it’s very reliable).

If you don’t have a DB backup (first qstn is why? you should always have regular backups!) maybe take a look in the DB to see if there are any updraft entries you can delete – but that is more tricky and you can damage the DB so be careful!

July 24, 2018 at 9:49 pm #20231

Y
Participant

I ended up doing that using a guide and got rid of the duplicates. I do have backups, I just don’t know how to use them.

Tried reinstalling the file since it said it was updated today. No luck same error.

December 9, 2018 at 12:58 am #20651

festivals day
Participant

I’m getting the Same error, does it solved?
And how can i download lower version?

December 23, 2018 at 8:18 pm #20722

Y
Participant

Never did, unfortunately. I ended up switching to iThemes Security plugin which does backups too.

January 2, 2019 at 3:36 pm #20795

7h3h
Keymaster

Can you try the latest version again? Please make sure to remove the free WordPress version before.

February 12, 2019 at 1:34 pm #21048

Samus Eligh
Member

I can confirm it it NOT working with the latest version.

February 13, 2019 at 9:34 pm #21061

Jon Posting
Participant

It works fine for me. It’s possible that the free version maybe causing the conflict. Try deleting the free version from your WP plugin folder and your database. Then try reinstalling and activate.
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